About the Health Contact Centre:

The HCC is part of the Queensland Government’s commitment to addressing the growing demand in health services in Queensland. The HCC operates 24 hours a day, seven days a week delivering confidential telephone assessment and information services to the people of Queensland. The HCC strives to educate and empower people to make informed choices about their health and health care, promoting better health through the delivery of evidence-based clinical practice.  Since its inception, the HCC has expanded to provide a wide range of services that can be accessed by the public via the phone numbers 13 HEALTH (13 43 25 84), 13 QUIT (13 7848) or online.

What we are looking for:

• Demonstrated knowledge and experience in collaborative counselling, referral and education using best practice counselling skills (e.g. Motivational Interviewing, Acceptance and Commitment Therapy, Cognitive Behaviour Therapy, Strengths-based Counselling and Narrative Therapy).
• Excellent communication skills including written and oral communication.
• Strong self-motivator to work independently and efficiently to achieve team and individual goals within a structured call centre environment. 
• Proficient computer skills (word processing programs, email and information databases) including the ability to utilise computer technology to find and record client and service information during client interactions.
•  Capacity to contribute effectively to the Health Contact Centre’s clinical and operational performance and workplace health and safety requirements through provision of evidence-based care and information, and adhering to relevant workplace instructions, policies and procedures.
• A non-smoker (including not being a social smoker) for at least 6 months.