Therapeutic House Coordinator, Mental Health Support Worker We Care NSW TRH Psychology and Cultural Consultancy Services


About the Role – Maitland Location

We are seeking an experienced female team leader who is kind, caring and passionate about helping others. You will be working directly with complex trauma, psycho-social and learning challenges. You are a mature mentor and great listener with a dedication to ensure people feel heard, valued and empowered. With a passion to provide unique, person-centred support to achieve aspirations and goals, you enjoy relationship building and being a part of the journey with those in your care. Your approach is consistent with our values of Caring, Accountability, Respect, Empowerment, Safety (CARES)

In the role of team leader you will be accountable for the day-to-day operations of the participant’s program. You will mentor, supervise and lead a team of support workers providing care and support for people with high and complex needs in a residential setting, ensuring a therapeutic, trauma informed approach to the daily structure of the program. Additionally, you will be responsible for creating and implementing the team’s fortnightly roster, with some sleepover shifts and weekend work required. 

At We Care NSW, we believe in promoting diversity, inclusion, and equity in our workplace. We strongly encourage and welcome applications from Aboriginal and Torres Strait Islander people, people living with a disability and women. Our goal is to create a workplace that is welcoming, supportive and inclusive for everyone. 


About Us

We Care NSW is a provider of specialist Aboriginal disability services. We are a growing Not for Profit organisation that prides itself on offering quality support services to those living with a disability. Our service delivery covers children, young people and adults in the Maitland, Newcastle, Hunter and Tweed region.

We are big advocates for ensuring proper treatment of people with disabilities and we achieve this with the help of highly trained people who have an attitude of going above and beyond for their clients, treating them as equals.


Why work with We Care NSW

Joining We Care NSW provides an opportunity to be a part of a rapidly expanding Not for Profit organisation that shares your values of Caring, Accountability, Respect, Empowerment & Safety. By aligning with our organisation, you’ll have access to salary packaging which enables you to optimize your take home pay. Additionally, we believe in promoting from within, providing our employees with the opportunity for career advancement and professional development. Working with us, you’ll experience a diverse range of challenges, with no two days ever the same, and you’ll be able to make a real difference in people’s lives. Finally, we offer support through our Employee Assistance Program, ensuring that our employees have access to recourses and assistance when needed.


Skills and Experience

  • Certificate or Diploma in Community Services or similar equivalent tertiary qualifications or equivalent experience in the Community Services Disability Support sector

Success in the role will be supported by your 

  • Previous experience as a team leader/manager or house coordinator role in residential care.
  • Ability to manage challenging and confronting behaviours in a calm and consistent manner.
  • Understanding of the need to provide culturally appropriate services for Aboriginal & Torres Strait Islander people
  • Interpersonal and communication enable sensitive and effective connection with a broad range of people, cultures and abilities
  • Understanding of trauma-based behaviours and trauma informed practice and therapeutic approaches
  • Well-developed interpersonal and communication skills
  • Capacity to promote inclusion for people living with a disability to participate freely in the community.

In accordance with the We Care NSW, Health and Wellbeing Program to support the safety of our participants and staff, applicants are required to provide evidence of COVID-19 full vaccination (minimum 2 doses) unless a medical exemption is provided.

How to Apply

If you have the skills, experience and passion to be successful, we want to hear from you!

For a copy of the position description, including selection criteria and a detailed overview of the role, email [email protected] with the subject line of Therapeutic House Coordinator_Newcsatle/Hunter via Seek, or call Crystal 02 4013 6079 




We Care NSW TRH Psychology and Cultural Consultancy Services

Job Salary

Full time