Triage and Assessment Officer Department of Communities and Justice


Company description:

Department of Communities and Justice

Job description:

Triage and Assessment Officer |
Community Supports and Investigations Unit | Ageing and Disability Commission

  • Location: Parramatta
  • 1 X Ongoing position is available
  • Talent Pool will be also created for Parramatta
  • Clerk Grade 5/6, Base Salary range $89,707 – $98,982 pa plus superannuation & annual leave loading

Your role

The role undertakes triage and assessment of reports that have been assigned to the Community Supports and Investigations Unit by the NSW Ageing and Disability Abuse Helpline. The Triage and Assessment Officer provides timely and quality assessment and response to reports about abuse, neglect, and exploitation of adults with disability and older people.

What you’ll do

  • Undertake timely actions in response to reports assigned by the Helpline, to enable the Community Supports and Investigations Unit to determine how best to deal with the report. Undertake assessments, conduct preliminary inquiries, and provide a timely, educated, and person-centred response, including by providing information, advice, referrals to appropriate services, and support.
  • Identify risks and make prompt, realistic and appropriate decisions, including obtaining an emergency response, to protect the safety and wellbeing of adults with disability and older people.
  • In relevant matters, provide early case coordination support to adults with disability and older people to improve their safety and wellbeing, including working with the adult, service providers and other relevant parties to facilitate an appropriate and coordinated response to the reported concerns.
  • Handle complex and emotionally fraught reports with sensitivity and skill, maintaining with a clear focus on identifying and responding to the concerns of abuse, neglect, and exploitation of the adult with disability or older person.
  • Participate and contribute to a culture of continuous learning and professional development to ensure practice knowledge and skills are contemporary and evidence based.
  • Undertake and contribute to community engagement and capacity building activities to improve the prevention, identification, and response to abuse, neglect, and exploitation of adults with disability and older people

What we’re looking for

  • Tertiary qualifications and/or demonstrated equivalent industry or professional experience in relevant area.
  • Must have a comprehensive knowledge of issues impacting client’s ability to access housing and the experience in linking clients to appropriate housing products to meet these housing needs.
  • Highly developed oral and written communication skills
  • Capacity to understand and use computers, telecommunications or other technologies used by the organisation
  • Knowledge of support services available to clients

Appointments are subject to following checks and clearances:

  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

Click here to download the role description.

We do work that really matters

Working for the Ageing and Disability Commission (ADC) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing how you meet the requirements of the role:

Applications close 16th August 2023 AEST

Got a question?

For more information about the role or what it’s like to work for ADC, please contact the hiring manager Jonathan Harverson via email at [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Nancy Girgis via email at [email protected]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application



Department of Communities and Justice

Job Salary

Full time