Our client is a leading Not for Profit organisation that has been providing support & care to people across Australia since 1883. In conjunction with the Australian Government, they are assisting people to escape domestic violence through The Escaping Violence Payment (EVP) program in NSW & ACT.
The Escaping Violence Payment (EVP) program offers financial assistance and confidential support for people who are leaving or who have recently left a violent partner. The program is available to victim survivors, who need financial and other support to leave a violent partner and re-establish their lives free from violence.
I am seeking 6 full-time (will consider part-time) temporary, Triage Case Workers, to start ASAP, for a 3-month assignment. These are telephone & on-line based, positions operating out of the Sydney CBD Head Office or from one of the satellite offices if you prefer. You have the option to work from home 3 days a week and 2 days in the office or fulltime in the office. Hours of work are 9am-5pm, no on-call or weekend week (except on occasion). An hourly rate of $49.08, paid weekly.
What you will be doing:
* Working alongside the Intake Team (the first response for the clients) and Case Management Team (providing complex & specialised domestic violence case management for up to 12 weeks).
* Reaching out to clients via the phone or on-line, who have communicated with the Intake Team and been initially approved for assistance.
* Engage with clients to assess their safety in the home and community using domestic violence safety plans and risk screening tools and create safety plans as needed.
* Laying the groundwork for the Case Managers, to understand the client’s individual needs, to better assist the client as quickly as possible
* Liaise with other staff and teams to ensure the collaborative provision of care, safety, and support to each client
* Ensure all client data and referral information is appropriately recorded in the CRM, client data system
What you need to be successful:
* Assessment Skills: Skills in analysis and developing safety plans to support people to leave domestic violence situation or have left a domestic violence situation; Demonstrated ability to secure relevant information and identify key issues to support quality assessments; Able to understand an individual’s on-the-ground problems, to work with them to assist them to troubleshoot and find resolutions to their issues
* Good Communication: Well, developed written and oral communication skills; Able to effectively communicate across various mediums to various people
* Good level of written, verbal and interpersonal skills, particularly assertiveness, diplomacy, negotiation and conflict resolution, ability to be adaptable, be self-motivated and exercise empathy for others
* Able to work in a MS Office environment: Skills in working with various MS Office systems (such as Word, Excel and Outlook) and be able to effectively operate in Microsoft Windows environment
* Confidentiality: Demonstrated high level of discretion and sensitivity when dealing with confidential matters
* Ability to understand and utilise client management systems
Qualifications & Checks:
* Degree/Diploma in social work, psychology or equivalent with a minimum 1 year experience working in domestic violence or extensive experience working in domestic violence
* National Police Check
* Working with Children Check
* Up to date Covid-19 Vaccination status, including booster/s
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Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.
How to apply:
Click onto the apply button or if you would more information please call Francine, BRC Recruitment 02 8604 3956