Triage Case Worker – The Escaping Violence Payment program BRC – Recruitment


Our client is a leading Not for Profit organisation that has been providing support & care to people across Australia since 1883. In conjunction with the Australian Government, they are assisting people to escape domestic violence through The Escaping Violence Payment (EVP) program in NSW & ACT.

The Escaping Violence Payment (EVP) program offers financial assistance and confidential support for people who are leaving or who have recently left a violent partner. The program is available to victim survivors, who need financial and other support to leave a violent partner and re-establish their lives free from violence.

I am seeking 6 full-time (will consider part-time) temporary, Triage Case Workers, to start ASAP, for a 3-month assignment. These are telephone & on-line based, positions operating out of the Sydney CBD Head Office or from one of the satellite offices if you prefer. You have the option to work from home 3 days a week and 2 days in the office or fulltime in the office. Hours of work are 9am-5pm, no on-call or weekend week (except on occasion). An hourly rate of $49.08, paid weekly.

What you will be doing:
* Working alongside the Intake Team (the first response for the clients) and Case Management Team (providing complex & specialised domestic violence case management for up to 12 weeks).
* Reaching out to clients via the phone or on-line, who have communicated with the Intake Team and been initially approved for assistance.
* Engage with clients to assess their safety in the home and community using domestic violence safety plans and risk screening tools and create safety plans as needed.
* Laying the groundwork for the Case Managers, to understand the client’s individual needs, to better assist the client as quickly as possible
* Liaise with other staff and teams to ensure the collaborative provision of care, safety, and support to each client
* Ensure all client data and referral information is appropriately recorded in the CRM, client data system

What you need to be successful:
* Assessment Skills: Skills in analysis and developing safety plans to support people to leave domestic violence situation or have left a domestic violence situation; Demonstrated ability to secure relevant information and identify key issues to support quality assessments; Able to understand an individual’s on-the-ground problems, to work with them to assist them to troubleshoot and find resolutions to their issues
* Good Communication: Well, developed written and oral communication skills; Able to effectively communicate across various mediums to various people
* Good level of written, verbal and interpersonal skills, particularly assertiveness, diplomacy, negotiation and conflict resolution, ability to be adaptable, be self-motivated and exercise empathy for others
* Able to work in a MS Office environment: Skills in working with various MS Office systems (such as Word, Excel and Outlook) and be able to effectively operate in Microsoft Windows environment
* Confidentiality: Demonstrated high level of discretion and sensitivity when dealing with confidential matters
* Ability to understand and utilise client management systems

Qualifications & Checks:
* Degree/Diploma in social work, psychology or equivalent with a minimum 1 year experience working in domestic violence or extensive experience working in domestic violence
* National Police Check
* Working with Children Check
* Up to date Covid-19 Vaccination status, including booster/s

WorkPac is Australia’s leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country’s leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.

How to apply:
Click onto the apply button or if you would more information please call Francine, BRC Recruitment 02 8604 3956



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