Triage Officer (Client Relations) | Mental Health Service – 4 or 5 Days

In a world where mental health care is needed more than ever, you can be the first step in making a lasting difference. 

Join Us in Transforming Mental Healthcare

At The Talbot Centre, we are not just part of the healthcare system—we are here to transform it. We believe every person deserves to know their worth, feel a sense of belonging, and be supported to grow into their full potential. Our mission is to challenge the status quo and pioneer a new kind of person-centred care—one that is deeply human, accessible, and empowering. We are reimagining healthcare, breaking down barriers, and creating real change for individuals, families, and communities.

If you’re driven by purpose and want to be part of something bigger, this is where you belong.

Make a Meaningful Impact as a Triage Officer

As a member of our triage team, you will be the first point of contact many in our community will have when seeking support during some of the most difficult times in their lives. You will play a vital role in making people feel comfortable, heard, and accepted, helping to reduce the stigma around mental health. You will support people to feel connected and understood while instilling hope for a better future.

You’ll love this role if you:

• Naturally make others feel at ease and supported.
• Thrive in a fast-paced, purpose-driven environment.
• Get deep satisfaction from helping people.
• Want to build a meaningful, long-term career where your work truly matters.
• Are a team player who enjoys working alongside others.
• Are an excellent multi-tasker who can prioritise effectively.
• Have strong self-awareness and proactively look after your wellbeing.
• Are calm under pressure and help others regulate in stressful situations.
• Are respectful, non-judgemental, and deeply compassionate.
• Have exceptional communication and administrative skills.

If this sounds like you, then you could be the person we have been looking for.

Why The Talbot Centre?

At The Talbot Centre, we don’t just offer jobs—we offer a place to belong. We’re looking for someone who isn’t just searching for their next role, but a team where they can grow, thrive, and make a real impact for years to come. If you’re looking for a meaningful, long-term career in a workplace that truly values you, we’d love to hear from you.

The Talbot Centre is a multi-award-winning, premier healthcare service in Northwest Sydney. We were awarded Team Culture Excellence at the Australian Allied Health Awards in 2024, reflecting our commitment to a supportive and thriving workplace. Due to organisational growth, we are seeking an enthusiastic and compassionate team member to join our client relationship team as a triage officer.

Learn More About Us

To get a better feel for our team culture, check out our Instagram page (@thetalbotcentre) and visit our website: www.thetalbotcentre.com.au

Client Care (Triage) Officer Responsibilities:

• Triaging enquiries to ensure clients are matched with the most appropriate health service.
• Providing information to empower clients as they take the first steps in their healthcare journey.
• Assisting with reception and general administrative tasks.

The Role – Key Details

• Position: Full-time or part-time permanent (minimum 4 days per week).
• Start Date: Immediate start available or a mutually agreeable date.
• Location: Onsite at our offices in Bella Vista.
• Hours: Weekdays with a mix of 8am – 4.30pm and 9am – 5.30pm shifts.
• Availability: For part-time applicants, Monday, Tuesday, Thursday, and Friday are essential.

We are looking for someone with the right skills and attitude who will be an excellent fit for our team culture. Full training for the role is provided.

How to Apply

Please forward your Resume and a 1-2 page Cover Letter (in Word or PDF format) outlining your suitability for the position via the “Apply for This Job” button.

We strongly value authenticity and care about who you are as a person. We’d love your cover letter to give us a real sense of who you are—not just what you’ve done. Tell us why this role excites you, what drives you, and why The Talbot Centre feels like home for you.

Please address your letter to Charlotte O’Leary, Client Relations Team Leader. In your application, confirm your availability to work Monday, Tuesday, Thursday, and Friday, and whether you prefer a 4 or 5-day position.

Interviews will be held as applications are received. Only short-listed applicants will be contacted.