Victim Support Worker – Gippsland Windermere Child & Family Services Inc.


Windermere is a community services organisation working for those with varied and complex needs, and we truly believe that everyone is someone in our community.  For over 150 years we’ve worked across Victoria predominantly in the southeast and in the next few months we will be expanding our high-quality Victim Assist Program across many new locations.

Join us at Windermere. Where we make the effort to understand every individual employee, what matters to them and recognise the value that each person contributes. Empowering them to grow and work in ways that bring out their whole and best self. 

We celebrate our diverse range of perspectives, people and ideas and there has never been a better time to join!


Our dedicated Victim Assistance Program assists individuals with their management of the impact of crime. Through the provision of  consumer focussed case management services, we promote recovery and minimise secondary victimisation sometimes experienced in the criminal justice systems. We are experts in this space and on the verge of expansion – we currently support 3,000 consumers each year and this will grow as we expand into new regions.


As the Victim Support Worker, you will respond to victims of violent crime, provide information and advice, assist them to navigate the justice system, and refer to specialist services as required.

You will also liaise with other victim services including Family Violence and Sexual Assault Services.  Success will be achieved when victims feel empowered, receive a tailored service according to their goals and focused on their individual safety and recovery.

A Driver Licence is essential as you’ll provide both outreach and remote services to your consumers.

This is a 2-year fixed term contract with a possible extension. All expertise levels will be considered and rewarded accordingly, however experience with family violence is essential!


This is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary.

  • Work from home (exceptions apply), in the office and/or a combination of both
  • Gifted days off (between Christmas and New Year)
  • Above Award Personal Leave and 17.5% annual leave loading
  • Employee Referral Program of $500
  • Flexible Leave Scheme (50/52)
  • Opportunities for professional development
  • Generous salary packaging up to $15,800 per year (+ additional $2,650 meals and entertainment)
  • Staff discount program for everyday items

Many organisations talk about work-life balance and employee wellbeing, but at Windermere we deliver!


Our 5 core values are more than just words, the Windermere people share a dedication and responsibility for bringing them to life. Together we are embracing our Welcoming and Inclusion Strategy 2021-2024. and creating a thriving workplace culture.

We aim to build diverse and inclusive services and work environments where all individuals from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ communities and those living with disability will know and feel accepted, affirmed, safe and celebrated.

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our latest staff survey 95% of respondents said they are “happy to tell their family and friends they work at Windermere” and 95% agree “staff are welcome regardless of age, cultural background, race, religion, disability, gender identity or sexual orientation”.  


  • Tertiary qualifications in Social Work, Social Welfare or relevant equivalent (meeting the minimum requirements for working as a Family Violence specialist).
  • Minimum 3 years’ experience within the community sector, preferably in a trauma related field.
  • Case management, intake and assessment experience.
  • Risk identification and management capability, including confidence with the MARAM framework.
  • Capability to engage in community engagement and education.
  • Ability to provide tailored support to victims of crime from diverse backgrounds and communities.
  • Excellent verbal and written communication skills
  • Willingness to promote and support practices that are inclusive, culturally responsive, safe and accCurrent Victorian Driver Licence.
  • Willingness to undertake relevant pre-employment screening and checks.

Personal attributes:

  • Motivated, enthusiastic, and passionate about social justice.
  • Self-discipline – Able to maintain a consistent and appropriate pattern of behavior under pressure. Is able to recognize own limitations and works with others to ensure plans are achieved.
  • Self-confidence – Trusting of own abilities.  Seeks feedback as appropriate.
  • Relationship Building – Establishes and maintains relationships at all levels. Builds and maintains strong partnerships with internal and external stakeholders.
  • Teamwork – Demonstrates consideration, concern, and respect for others. Collaborative with strong interpersonal skills.



Windermere Child & Family Services Inc.

Job Salary