At our Organisation, we put transparency and accountability first. If you would like to make a complaint with our organisation, please read the information below.
What Can Be Complained About?
Complaints directed to our organisation may relate to the conduct of one or more members. A complaint may be brought by a member of the public seeking or using a service provided by one of our registered counsellors, or by a member of the organisation themselves.
CPCA cannot manage complaints against individuals or organisations who are not members of the organisation.
Where it is more appropriate for a complaint to be handled by another organisation, CPCA will suggest the complainant raises the matter with that organisation.
Who Can Complain?
Complaints directed to the organisation may be made by members of the public seeking or using a service provided by one of our registered counsellors, or by our registered counsellors themselves.
Complaints must be made and pursued by complainants or their immediate family unless there are exceptional circumstance.
How Can a Complaint Be Made?
Complaints may be made by completing the Submit a Complaint form online.
If it is impossible or otherwise difficult to submit a complaint using the online form, a complainant may contact the organisation for advice or assistance.
Our complaint process is intended to be as informal, timely, and economical as possible for the convenience of both our members and their clients.
Complainants must indicate when making a complaint if they wish to keep the details of their complaint confidential from any relevant party.
Handling of Complaints
Once our Organisation has received your complaint we will contact you via your preferred contact details listed on the complaint form.