Senior Project Officer – Quality Improvement
Community Services
Join a social purpose organisation on Brisbane’s southside. Supporting operational excellence & practice quality.
Hays has partnered with an organisation delivering high-quality child and family services across Queensland. With a strong focus on outcomes and professional rigour, they support vulnerable children, families, and communities through evidence-informed programs. This is an opportunity to join their organisation permanently as a Senior Project Officer.
Your new role
As the Senior Project Officer , you’ll play a pivotal role in enhancing service delivery and practice quality across child and family service streams. Your key focus areas will include:
- Leading and managing projects that improve operations and quality of frontline practice
- Operationalise strategic priorities into service improvements
- Support integration of policies, procedures and practical frameworks
- Contribute to risk management, compliance and service evaluations
- Lead quality improvement activities
- Monitor and interpret data from compliance and audits to inform improvements
- Support staff and business leaders through mentoring, guidance and capacity building
About you
To be successful in this role you will have:
- Tertiary qualifications in Social Work, Psychology, Human Services, or a related field
- Experience in the human services sector, particularly child and family services
- Proven ability to lead strategic or operational projects in community services
- Strong understanding of trauma-informed and culturally responsive practice
- Experience mentoring staff and leading change through influence
- Skilled in interpreting service data to inform improvements
- Current Driver Licence and eligibility for relevant checks (e.g., Blue Card)
What you’ll get in return
- Full-time, permanent role with competitive salary and salary packing options
- Opportunity to work in a values-led, trauma-informed organisation
- High-impact role with visibility across the organisation
- Supportive team culture with strong focus on practice and quality
- Access to professional development and learning opportunities
- Employee Assistance Program and wellbeing support
If this sounds like an opportunity of interest please apply here or email a copy of your current CV to [email protected].
Chelsea Pearse
Senior Business Manager, Policy & Strategy
HAYS Working for your tomorrow
T: (07) 3243 3086
E: [email protected]